Built on the Gold Coast
Plumb Digital builds software where people and AI agents work together, with shared context, clear permissions and human control over important decisions. Based on the Gold Coast, we bring business understanding, design and engineering together for councils and established businesses.
An enquiry arrives. Someone checks the records, gathers the missing information and passes it to the right person. The next step depends on what they find, who has authority and which systems hold the answers.
We design workspaces around those connections. Your team can inspect information, make decisions and act directly, or delegate suitable work to an AI agent. Both use the same application rules and permission checks.
Bring requests, tasks, supporting information and decisions into a workspace shared by people and AI agents. Make ownership, active work and approval points visible so your team can understand progress and intervene when needed.
Connect the tools and records your organisation relies on. We assess the available integrations, data quality and access rules before deciding what the new software should read or change.
Build new custom software, reshape an existing application or develop a focused capability inside a larger system. The scope follows the outcome and the constraints of your organisation.
We define what an agent can do, which information it may use and when it must return to a person. Each authorised action applies the relevant business rules and leaves a record of what happened.
An agent might check a new request against your records, draft the reply and queue it for a person to approve. Your team can inspect the work, make changes and approve the next action. We define which tasks can be delegated and which decisions need a person.
The interface remains there for direct work. People can see what is happening and step in when judgement is needed.
We start with the people doing the work, the problem they are trying to solve and the reason it matters. We examine the current process, systems and operating constraints before agreeing what to build.
Together, we define a manageable first scope. That includes who will use it, what it must do, where approvals belong and how we will judge whether it works.
Design and engineering develop together. We test the everyday path alongside missing information, permission limits, exceptions and recovery, with your team's knowledge informing the decisions.
We plan how people will adopt the software, how it will be supported and what to measure. Feedback and operating evidence guide agreed improvements after launch.
Plumb Digital is a Gold Coast software development company led by Mare Pomana and Jacob Wittleton. The Gold Coast is our home, and we work with local, national and international organisations.
We bring commercial, product and technical judgement into the same conversation. Our delivery experience includes a live production insurance-claims platform. Your team's knowledge of its work shapes the product from discovery through to real use.
Yes. An engagement can begin with an existing application or a workflow spread across several systems. We assess what can be retained, connected or changed, including the limits imposed by access, data and the systems themselves.
No. Within an agentic workspace, some tasks are better handled directly by a person or through a fixed rule. We design the roles around the work, including where delegation is useful and where human judgement is essential.
Our focus includes councils, government teams and established businesses. We shape each engagement around its service or commercial goals, decision responsibilities and operating requirements.
A description of the work you want to improve is enough to begin. It helps to know who is involved, which systems they use and where the process becomes difficult. You do not need a finished specification.
Tell us what your team is trying to achieve and what gets in the way. We can explore the problem with you and discuss a useful next step.
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